This Refund Policy applies to planning fees and deposits paid to Golden Sparrow Events. Please read it before confirming a quote.
1. Consultation
The first planning consultation is complimentary. No payment is taken to receive an initial quote.
2. Deposits & Confirmations
Once you accept a quote, a planning or production deposit may be required to reserve your date, crew, and vendors. The amount and schedule are written into your confirmation.
3. When Refunds May Be Available
- Duplicate or failed payment: verified duplicate charges are refunded.
- We cancel before the event: eligible unused deposits are refunded if Golden Sparrow Events cannot deliver the confirmed plan.
- Vendor failure we control: if a service we contracted cannot be delivered and no equivalent replacement is possible, the unused portion may be refunded after review.
4. When Refunds Are Generally Not Available
- Change of mind after a date is confirmed and production has been booked.
- Customer cancellation close to the event after materials, crew, or venues have been committed.
- No-show on the event date.
- Third-party gateway charges that are non-refundable under the payment provider’s rules.
5. How To Request A Review
- Write to us with your quote or booking reference.
- Share payment proof and the reason for the request.
- Our team will review the confirmation terms and any work already committed.
- Approved refunds are sent to the original payment method where possible.
Bank or UPI timelines may take 5–10 business days after we initiate a refund.
6. Contact
- Email: hello@goldensparrowevents.com
- Phone: +91 98885 23507
- Address: Amritsar, Punjab, India
Last updated: September 2026